Insured Shipping & Delivery Information
Every LunaFloat™ order is carefully inspected and packed in custom shock-absorbent protective packaging to ensure the magnetic wood base and 3D moon sphere arrive in pristine condition.
- Shipping Cost: FREE Insured & Tracked Express Shipping on all orders.
- Order Dispatch: Orders are processed and dispatched within 24–48 hours (Monday – Friday).
- Estimated Delivery Time: 2–5 business days via tracked courier delivery (DHL / DPD / UPS / FedEx / Royal Mail depending on destination).
- Live Tracking: As soon as your order ships, you will receive an automated shipping confirmation email containing your live tracking link.
30-Day Money-Back Guarantee & Easy Returns
At Troveify Studio, we want you to be 100% thrilled with your purchase. In addition to statutory consumer cancellation rights (14 days), we offer a voluntary 30-Day Money-Back Guarantee from the day you receive your order.
How to Initiate a Return or Exchange
To request a return, exchange, or cancellation, simply contact our customer care team with your order number:
Troveify Studio Customer Care
E-Mail: support@troveify.shop
Contact Form: https://troveify.shop/pages/contact
Fast Refund Processing
Once your return is received and inspected, we issue a 100% full refund to your original payment method within 3–5 business days. Zero restocking fees apply. If your item arrives damaged in transit, email support@troveify.shop with a quick photo for an immediate free replacement or full refund.